Listen in as a panel of experts discusses data from the 2020 Customer Engagement Technology Study. Consumers have a lot to say and the hotels who listen best to their concerns and wishes will come out ahead on the other side of the pandemic. This year, we took a deep dive into consumers’ technology preferences when staying in a hotel, eating at a restaurant, or ordering food for take-out/delivery — and focused on how consumer preferences have and have not changed in light of the global COVID-19 pandemic. The result: A roadmap to meeting new guest expectations.