Almost five years ago at CES 2017, Carnival Corporation unveiled the OceanMedallion wearable device as the linchpin of its guest experience transformation. The same technology that was used to simplify and personalize the guest experience on MedallionClass ships from Princess Cruises has served as the centerpiece for the brand’s return to service after a 16-month pause in operations.

In this compelling keynote, attendees will hear from John Padgett, President, Princess Cruises. Padgett will discuss how his team accelerated the MedallionClass roll out in the face of global pandemic; why “contactless” and “touchless” innovations originally designed to make life on board more enjoyable, have taken on greater significance; and how the smartest ships at sea offer an intriguing glimpse into the Metaverse.